The App Analytics API does not collect events for all organizations. See the tables below to understand which organization types and statuses are supported.
Organization Type
| Organization Type |
Package Usage Log |
Package Usage Summary |
Subscriber Snapshot |
| Production | Supported | Supported | Supported |
| Sandbox | Supported | Not supported | Not supported |
Organization Status
| Organization Status |
Package Usage Log |
Package Usage Summary |
Subscriber Snapshot |
| Active | Supported | Supported | Supported |
| Trial | Supported | Not supported | Supported |
| Demo | Supported | Supported | Supported |
| Free (Developer) | Not supported | Not supported | Not supported |
Special Organizations
| Package Usage Log |
Package Usage Summary |
Subscriber Snapshot | |
| Scratch Orgs | Not supported | Not supported | Not supported |
| Government Cloud Editon Orgs | Not supported | Not supported | Not supported |
| Controlled Setting Edition Orgs | Not supported | Not supported | Not supported |